Return and refund policy
At Drenie Store, we are committed to ensuring your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below:
Returns:
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Eligibility: Items can be returned within 30 days of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
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Non-Returnable Items: Custom-made items, personalized products, and clearance items are not eligible for return.
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Return Process: To initiate a return, please contact our customer service team at [email address/phone number]. We will provide you with instructions on how to return the item and a return authorization number.
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Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Refunds:
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Processing Time: Once we receive your returned item, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used at checkout.
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Partial Refunds: In some cases, a partial refund may be issued for items that are returned in less than perfect condition, or if there are restocking fees.
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Exchanges: If you would like to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions about our return and refund policy or need assistance with a return, please contact our customer service team. We are here to help and ensure your shopping experience with Drenie Store is positive and satisfying.